“We need to demonstrate appropriate controls within our own business to ensure the customer is at the heart
of everything we do, and that we meet our client’s commitment to placing their customers first.”
Simon Matthews, AMG Managing Director
We operate a robust governance framework with comprehensive controls and policies in place to achieve our business objectives by supporting delivery of good customer outcomes, meeting regulatory requirements and delivering the expectations of our clients.
A selection of areas covered within our Governance Framework
- Risk Management
- Adopting the 3 lines of defence
- Call recording
- End to end case reviews
- Oversight & audit of 3rd party suppliers
- Complaints management, trends & root cause analysis
- Continuous improvement training
- “Show me don’t tell me”